How long does it take for my order to ship, and when can I expect to receive it?

The shipping time for your order depends on the specific brand you've chosen. In most cases, your order will ship out on the same business day or within 1-2 days. While we strive to maintain swift processing, there may be rare instances where unforeseen delays can extend the shipment duration. On average, you can anticipate the delivery of your product within 4-7 days. If the shipping time exceeds this estimate, you'll find it clearly indicated on the product page.

At SaunaandSerenity, we proudly guarantee the industry's fastest processing and shipping times, coupled with highly responsive customer service.

What payment methods are accepted?

We offer a variety of secure payment options for your convenience, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal).

What is our return policy?

Your satisfaction is of paramount importance to us. That's why we provide a 30-Day Money Back Guarantee on all items. You can find comprehensive details regarding our return policy at the bottom of our webpage.

What is our cancellation policy?

You have the freedom to cancel your order for a full 100% refund prior to its shipment. Please promptly contact us at info@saunaandserenity.com if you wish to cancel your order. Once your order has been dispatched, it becomes subject to our 30-Day Return Policy.

What if your product arrives damaged?

We encourage you to carefully inspect the packaging of your item(s) upon arrival. Should you detect any damage, including damage to the box, please make a note of it while signing for the delivery. In cases where you can't inspect the package during delivery but suspect damage, kindly mark "suspect damage" on the delivery receipt.

If your item(s) do arrive in a damaged condition, please send photographs to info@saunaandserenity.com, and we will promptly initiate a replacement or compensation process.

How can you place an order?

To place an order online, just click the "Add To Cart" button on your desired product and proceed to checkout. Enter your shipping and billing information, then complete the checkout process.

If you prefer to place orders over the phone, you can reach us at 307-337-9434. Upon confirming your order, you will receive an immediate order confirmation, and we will promptly begin processing your order.

How will you know when your order ships?

Once you've placed your order, you will receive a confirmation email that includes credit card authorization and shipping/billing information. We will initiate the processing of your order right away. As soon as your order leaves our warehouse, you will receive an email confirming shipment, along with a tracking number.

In the event that an item becomes out of stock, we will notify you via email or phone within one business day. While we make every effort to keep our product listings in stock, high demand can occasionally lead to rapid sell-outs.

Will you receive an order confirmation via email?

We will send an order confirmation email to the address you provide for each order you place. We recommend printing and saving this email for your records. Please ensure that your email address is correctly entered to ensure the receipt of your order confirmation.

Do we charge sales tax?

Our location is in Wyoming, and we only charge sales tax if your order is being shipped to Wyoming. This policy can result in substantial savings compared to ordering from other sources.

Can you make changes to your order?

Yes, you can make changes to your order at no additional cost by simply emailing us at info@saunaandserenity.com and specifying the desired modifications. Any price adjustments will be credited to your card, or we will send you a custom invoice to cover the difference. Please note that orders can only be altered before they are shipped.

For immediate assistance with order status inquiries, feel free to contact us via email at info@saunaandserenity.com or by calling 307-337-9434. Your satisfaction is our priority, and we are here to assist you promptly.